General / Website Terms & Condition

Welcome to MeCan Travel web site, www.mecantravel.com , believes that you will find this site informative and easy to navigate, and we hope that you will visit regularly.

In using this website, you are deemed to have read and accept these terms and conditions in full, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

For the purpose of these Condition of Use "We", "Our" and "Us", refers to MeCan Travel. Please review these Condition of Use carefully before using the web site.

These terms and conditions form part of the Agreement between the Client and MeCan Travel. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected

CONTENT

The content of our Website are intended for your personal non-commercial use only. All materials published on this Website (including but not limited to articles, features, photographs, images and illustrations, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights, and are owned or controlled by MeCan Travel, or the party credited as the provider of the Content.

You may however download or copy the Content subject to the following conditions:

  1. The material is used exclusively for personal non-commercial purposes;
  2. All copies must include copyright and other intellectual property notices incorporated into the original material; and
  3. No licence is granted in respect of intellectual property rights reserved by us and/or providers of the Content.

CHANGES AND MODIFICATIONS

We reserve the right at our absolute discretion and without liability to:

  1. Change, modify, alter, adapt, add or remove any of the terms and conditions contained herein; and/or
  2. Change, suspend or discontinue any aspect of this Website

We are not required to give you any advanced notice prior to incorporating any of the above changes and/or modifications into the MeCan Travel Website.

DISCLAIMER

We do not warrant that the functions in our Website will be uninterrupted or error-free, that defects will be corrected or that this Website or the server that makes it available is free of any virus or other harmful elements. We do not warrant or make any representations regarding the correctness, accuracy, reliability, or otherwise of our Website's Content or the results of their use.

USE OF INFORMATION COLLECTED / PRIVACY STATEMENT

Generally, we use your Personal Information for administrative purpose e.g. processing, confirming, fulfilling and completing your transactions and requests for our services. In the event there is hotel interruption which shall include but not limited to change of hotel, we will notify you via email, telephone call or SMS, based on the Personal Information which you provided to us at the point of reservation through our Website, call centre, or sales counter. In addition to this, your Personal Information will be used for the purposes of accounting (billing and auditing), check-in, refund, custom control, safety, security, statistical and marketing analysis, information systems management, system testing, maintenance and development, operational, support, customer surveys, customer relations and to improve and help us in any future dealings with you, for example by identifying your requirements and preferences.

MeCan Travel is committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. MeCan Travel constantly reviews their systems and data to ensure the best possible service to their customers.

CONFIDENTIALITY

Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than MeCan Travel agents and representatives, and if legally required to do so to the appropriate authorities.

Booking Terms and Conditions

E-TICKET/ VOUCHER

Please read the notes below carefully, if you need any clarifications, please contact our reservation and ticketing counters or email us at ops@goquo.com

E-Ticket Passenger Itinerary/ Receipt: Please note that you are required to keep a printed copy of this "E-Ticket Itinerary" with you throughout the journey as it is required for entry into the airport, check-in, refunds or exchanges.

Fare(s) subject to cancellation charges, if any. Please contact our customer care and support for details. By booking this ticket/fare, you agree and accept all terms and conditions, cancellation and ticket exchanges rules of this ticket/fare.

No-Show Passengers: confirmed passengers who do not present themselves for their booked hotel are termed as 'No - Shows'.

If for some reason you are unable to undertake travel on a hotel for which you have a confirmed booking, please contact our customer care and support as early as possible to avoid penalty.

CANCELLATION & REFUND

Most hotels practice free cancellation policy but however it is subject to hotel’s cancellation policy. Cancellation is allowed depending on the number of days out from date of arrival. A certain percentage from the room rate or charges based on number of room nights maybe forfeited as a penalty. The above policy is only applicable to the Hotel portion.

If the booking is ‘Non-Refundable’, it cannot be amended or modified. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy).

You agree that MeCan Travel is not obligated to refund any monies paid to purchase the “Package” in the event that you are not able to completely utilise your “Package” for whatever reasons.

  1. If you wish to make any changes (hotel rooms) to your “Package”, you must notify MeCan Travel in writing. Changes are not guaranteed. All requests are subject to availability of flights and rooms.
  2. If and when changes to your “Package” is allowed, you agree to bear any additional charges / penalties imposed by the MeCan Travel and the hotel operators that is applicable at time of changes being made.
  3. No refunds can be made for any unused part of the package or on/after original start date of your trip.
  4. Change fees, penalties and other charges are assessed based on the departure date of your trip, hotel policies, flight booking class and fare rules and the date you initiate the change.

COMMUNICATION

We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via MeCan Travel’s stated telephone, facsimile or mobile telephone numbers.

THIRD PARTY RIGHTS

  • These terms and conditions are for our benefit and your benefit, and these terms and conditions are not intended to benefit or be enforceable by any third party.
  • The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.

Liability Disclaimer

By using the services provided in the website (this “Website”) of MeCan Travel, you understand fully and agree to content of this liability disclaimer.

MeCan Travel and its affiliates make no warranty or representation that any information, software, products and services provided in this Website are non-infringing, secure, accurate, merchantable, fit for purpose and free from computer viruses. In particular, MeCan Travel and its affiliates do not guarantee the accuracy of and expressly disclaim any liability for any inaccuracy or misrepresentation relating to any photograph, product description and/or any material concerning hotel, cruise, automobile and other products, as most of which are supplied by our suppliers (the “Suppliers”). Hotel ratings displayed on this Website are intended only as general reference, which shall not be construed as guarantee of its accuracy by MeCan Travel and its affiliates. MeCan Travel, its affiliates and its/their respective Suppliers may make changes to this Website and the content therein from time to time without notice.

All information, software, products, and service herein are provided “as-is” without warranty or representation of any kind by MeCan Travel or its affiliates and/or its/their respective Suppliers about its suitability for any purpose, and the inclusion or offering for sale of any such products or services in this Website shall not be construed as endorsement or recommendation of which by MeCan Travel or its affiliates. MeCan Travel, its affiliates, and/or its/their respective Suppliers hereby disclaim all liabilities in connection with such information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The Suppliers are independent contractors and not agents or employees of MeCan Travel or its affiliates. MeCan Travel and its affiliates shall not be held liable for any personal injuries, death, property damage, or other damages or expenses resulting from the acts, errors, omissions, representations, warranties, breaches or negligence of any such Suppliers. MeCan Travel and its affiliates shall have no liability and shall make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and shall have no responsibility for any additional expense, omission, delay, re-routing or act of any government or authority.

In the absence of fraud and gross negligence, in no event shall MeCan Travel, its affiliates, and/or its/their respective Suppliers be held liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, the use of this Website or the delay or inability to use this Website, or for any information, software, products, and services obtained through this website, or use the Website in any other ways, even if MeCan Travel, its affiliates, and/or its/their respective Suppliers have been advised of the possibility of damages.